Booking Conditions Reservations made are subject to accommodation availability and payment confirmation. To confirm the reservation, the guest must make the respective payment, as provided for each accommodation. The values of the reservation fees, deposit, cleaning fee or others, are announced at all times on the page of each accommodation. In all accommodations, a deposit is required to cover any damage caused to the property and/or condominium. The retention of the deposit amount will be made upon check-in, when it is in person, or 48 hours before the start of the reservation, via online, when express check-in is performed. No amount will be charged to guests, the deposit constituting a retention that will not allow guests to access these funds until the retention is cancelled. If there is no damage to the property during the stay, the deposit amount will be canceled after check-out using the same credit card, which will happen up to 7 days after check-out. If the property is not in the same conditions, the deposit amount will be retained until payment of the damaged elements. The reservation will be subject to cancellation if it is not possible to make an authorization hold of the deposit amount, so it is important that the guest makes sure that their credit card is valid and has sufficient funds. If it is not possible to authorize the retention of the deposit amount, you will be notified by email or SMS and you will have 12 hours to try to use another payment method. All prices include VAT at the legal rate in force. Payment options Payment for reservations can be made using an American Express, Visa or MasterCard credit card. Guests are also subject to the particular rules available in each accommodation. pre check in With the conclusion of the reservation, the holder of the reservation will receive an email and/or an SMS from OPORTO GUEST with the confirmation of the same and with important explanations about the accommodation and information about additional services (such as transfer service or extra cleaning service) . Guests will be invited to fill in an Accommodation Bulletin, which is of the utmost importance for preparing their stay. The Accommodation Bulletin will in particular request the time of arrival, the total number of people staying – so that we can provide the right amount of bed linen and bath towels -, as well as mandatory information within the scope of services for foreigners and borders. Guests must indicate the exact number of people in the Accommodation Bulletin. The number of guests specified in the reservation cannot exceed the number of guests present in the accommodation. If the number of guests exceeds the limit, OPORTO GUEST reserves the right to require guests to leave the accommodation without any compensation or refund of fees paid. OPORTO GUEST cannot assume any responsibility for the incorrect or non-completion of the Accommodation Bulletin. Any attempt to change and/or violate the original information will invalidate the Accommodation Bulletin and will be subject to the cancellation of the reservation. Cancellation Conditions Upon confirmation of booking, the following fees will apply in case of cancellation: a) The guest will pay 50% of the total amount of the reservation, in case of cancellation up to 30 days before check-in. b) The guest will pay 100% of the total amount of the reservation, in case of cancellation less than 30 days prior to the check-in date. If an overbooking situation occurs (that is, simultaneous reservations in the same accommodation) in the Accommodation reserved by the guest, he expressly acknowledges and accepts that OPORTO GUEST reallocates the reservation in accommodation of the same category (in any case, ensuring that the quality of the Accommodation provided is not less than that of the Accommodation reserved by the Customer), without additional costs for the Guest, and without, for that reason, being entitled to any compensation by OPORTO GUEST. conditions of stay The holder of the reservation must be at least 18 years old and must remain in the accommodation reserved for the entire stay. Guests under 18 years old can only be accommodated if accompanied by an adult who is the holder of the reservation. The reservation holder must provide a valid address, telephone number and email address. No pets (of any breed, size or age) are allowed in OPORTO GUEST accommodation. OPORTO GUEST reserves the right to require guests to leave the accommodation without any compensation or reimbursement of fees paid if any animal is found inside it. Smoking is not allowed inside the accommodation. Under the terms of paragraph a) of paragraph 1 of article 45 of the Convention for the Application of the Schengen Agreement, the accommodation of foreign citizens must be communicated to the SEF, by which we mean all those who do not have Portuguese nationality. for ef